Terms & Conditions

MERCHANDISE AND PAYMENT

You may choose to purchase merchandise through the Site. THE HOUSE OF CHARGOIS LLC (“HOC”) may limit or cancel orders placed, and HOC reserves the right to refuse any order. In the event that HOC needs to change an order, HOC will attempt to contact you by email, mail to your address or phone number provided at the time the order was made. The prices displayed on the Site are stated in U.S. currency and are valid only in the U.S. Prices are subject to change at any time. Sales tax, if applicable, will be added to the order. You are responsible for providing accurate and complete measurements for custom item orders.

Shipping of orders will be as indicated at the time the order is placed. HOC will process your payment for your order by charging your credit card, debit card or PayPal account at the time an order is placed.

 
RETURNS AND EXCHANGES

Provided that you comply with the return policy set forth in these Terms and Conditions, HOC offers full refunds and exchanges on all items, not listed as Final Sale or otherwise indicated (i.e. Special Order, Bridal and Formal, Vintage and Custom) that are returned within fourteen (14) days of receipt of the merchandise by you. If you are returning merchandise, please check to make sure you meet the following conditions:

• merchandise must be returned in the condition you received it;
• merchandise that has been worn, washed or altered will not be accepted for return or exchange and will be returned to you;
• merchandise must retain all tags in order for HOC to issue a return; we recommend keeping tags attached to the merchandise until you are completely satisfied with your purchase; once the tag has been removed, merchandise can no longer be returned or exchanged;
• merchandise must be returned in the original box it was shipped in.
• Review our return policy to make sure you meet all conditions for a successful return or exchange. The following steps should be followed:

• locate the return shipping label included with your shipment;
• if the return shipping label is lost, email us at houseofchargois@aol.com or call at (713)652-4911 for a new return shipping label to be emailed to you;
• the original shipping box should be sealed and affix the return shipping label onto the box;
• deposit your box at any UPS location or arrange for pick-up by UPS.

All merchandise is inspected for defects before being shipped. If you believe your merchandise is faulty, damaged or does not match the description on our Site, please contact our customer service team by email at (houseofchargois@aol.com) or call at (713)652-4911 within fourteen (14) days of receiving your merchandise. HOC will attempt to replace any defective, damaged or incorrectly shipped merchandise.

If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees incurred.

Once your return is received and inspected by the fulfillment centers (usually within seventy-two (72) hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within seven (7) days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

 
LIMITATION OF LIABILITY

NEITHER HOC OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR MANAGERS SHALL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, RESULTING FROM YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES EVEN IF FORESEEABLE.

IN NO EVENT WILL THE COLLECTIVE LIABILITY (INCLUDING, WITHOUT LIMITATION, COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES) OF HOC, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR MANAGERS TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO HOC FOR THE APPLICABLE MERCHANDISE OUT OF WHICH LIABILITY AROSE.THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

DISCLAIMER OF WARRANTIES
You understand that HOC cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

HOC WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK.

THE SITE, ITS CONTENT AND ANY SERVICS OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, OF MERCHANTABILIY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF PROPRIETARY RIGHTS. HOC EXPRESSLY DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE SERVICES. THESE DISCLAIMERS OF WARRANTY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. The terms of this paragraph shall survive termination of these Terms of Use and your use of the Services.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

ARTICLE XIII. INDEMNITY
By using the Services, you agree to indemnify HOC and its affiliates, officers, licensees, licensors, employees, agents, managers and other partners for any claims or demands (including but not limited to attorney fees and court costs) made by any third party arising from your use of the Services, your violation of these Terms of Use, or your breach of any representations and warranties herein. The terms of this paragraph shall survive termination of these Terms of Use and your use of the Service.

 
MISCELLANEOUS

These Terms of Use constitute the entire agreement between you and HOC, and supersedes any prior written or oral agreements. All state, federal, and local laws supersede these Terms of Use if contradictory. If any term in these Terms of Use are held invalid or unenforceable, the invalid or unenforceable term should be stricken and the remainder of these Terms of Use shall be construed as to reflect, as nearly as possible, the original intentions of the parties, and the remaining terms shall remain in full force and effect. HOC’s failure to enforce any term in these Terms of Use will not constitute a waiver of that or any other term in these Terms of Use. HOC makes no representation that the information and materials in this Site are appropriate or available for use in other locations. All matters relating to the Site and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction).

The parties consent to the exclusive jurisdiction of the state courts of Harris County, Texas or of the United States District Court located in Houston, TX and irrevocably agree that all actions or proceedings relating to these Terms of Use will be litigated in such courts. The parties waive any objection based on improper venue or forum non conveniens.

These terms of use are effective as of the date this site is launched.